Feedback

We welcome all types of feedback. You can help us see where our activities are being done well or where they might be improved. 

We promise to take your feedback seriously and deal with it consistently, appropriately, confidentially and in a timely manner.

Compliments

We will pass on any compliments to the member of staff, team or department recognised.

Comments

We will pass on any feedback, suggestions or comments to the relevant team and, if you have indicated that you would like a response, we will contact you to confirm receipt of your feedback and tell you what action has been taken.

Complaints

If you experience a problem with any aspect of our work and would like to let us know, please fill out the form below, or download the PDF version, which has a freepost address. Alternatively if you would like to speak to someone about your concerns please call 0845 092 0800.

We are always very grateful to receive your feedback and we will acknowledge receipt of any written or emailed complaint within five working days and normally respond to you within 20 working days.

If you feel that we have not resolved your complaint please contact us again. We will acknowledge receipt of your complaint within five working days, review, investigate and normally respond to you within 20 working days.

Any unresolved complaints can be appealed and will be acknowledged within two working days and overseen by our Head of Quality. Our Chief Executive will normally respond to an appeal within 20 working days.

Read a full copy of our feedback policy and procedures.

Submit your feedback 

Please fill in the form below or download our freepost form.