Home / About us / Feedback

Feedback

674 We welcome all types of feedback. You can help us see where we are doing well or could do better. 

We promise to take your feedback seriously and deal with it confidentially and promptly.

Compliments

We'll pass them on to staff and volunteers.

Comments

We'll pass on feedback, suggestions or comments to the relevant team. If you've said you'd like to hear back from us, we'll let you know we've received your feedback and tell you what action we're taking.

Complaints

If you experience a problem with any aspect of our work and would like to let us know, please fill out the form below, or download the PDF version, which has a freepost address. If you'd like to speak to someone about your concerns please call 0345 092 0800.

We're always grateful to receive your feedback and we'll acknowledge receipt of any written or emailed complaint within five working days and normally respond to you within 20 working days.

If you don't feel we've resolved your complaint please contact us again. We'll acknowledge receipt of your complaint within five working days, review, investigate and normally respond to you within 20 working days.

Any unresolved complaints can be appealed and will be acknowledged within two working days and overseen by our Quality Coordinator. Our Chief Executive will normally respond to an appeal within 20 working days.

Read a full copy of our feedback policy and procedures.

Submit your feedback 

Please fill in the form below or download our freepost form.

Fields marked with an asterisk (*) are required fields.

Your feedback

If you are making a complaint please give as much information as you can and explain what you feel could have been done better.

Your details

IMPORTANT - By giving us your name and contact details you're giving us consent to process this data. We will use it to respond to you and to develop and improve the services we provide. We won't disclose it to any third party, other than in accordance with the Data Protection Act (1998).

We'd love to stay in touch about our news and activities.