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How can we help?
Sometimes it is difficult to talk to someone in person about your breast cancer and breast health concerns, which is why we have set up Ask the Nurse, a dedicated and confidential email service that can help answer your questions.
Simply email any question – big or small – and you can expect a prompt reply from one of our specialist nurses. This service is available to anyone in the UK.
'The process of writing my questions helped to clarify my thoughts and concerns. Most of the information confirmed what I already knew which made me feel more in control. Having the information via email, rather than from a telephone conversation, enables me to re-read the information at any time and also to share it with people who are close to me in order to help them also feel in control.'
Ask the Nurse user
If you have a question about breast cancer or breast health you may find that it has been answered in our frequently asked questions.
Please note: this very popular service can take up to three working days before you receive your response.
Please read the following information before submitting your question.
- This service is confidential. Confidentiality is maintained between you and Breast Cancer Care. There may be some exceptional circumstances where we have to pass on your details in order to comply with the law or the Nurses' Code of Conduct. For more information see our confidentiality policy
- Please give as much information about yourself and your situation as you can – for example your exact age – as it will help to ensure the information we send is as accurate and relevant as possible.
- Unfortunately, we are unable to respond to queries from outside the UK, as there are differences in health services and care in other countries and we receive funding from UK donors.
- Ask the Nurse gives information and support from a clinical perspective. For a personal view, or to make contact with someone in a similar situation, try our Discussion Forums (suitable for over 16s only) or read about finding someone to talk to.
- You may be able to answer your question by reading our existing clinical information or frequently asked questions on this website. Alternatively, you could try using the search facility in the top right of the screen.
- If your query is urgent or you have lots of questions, you should consider contacting our free Helpline for an immediate response.
Ask the Nurse is a confidential service. This confidentiality is maintained between clients and Breast Cancer Care, and the Ask The Nurse team in the first instance.
The Ask the Nurse team uses your personal information (such as name and address) for the purposes of dealing with your enquiry. They will not pass on your details to anyone else without your express permission.
However, there are some exceptional circumstances where we may pass on personal information from clients, including in order to comply with the law or the nurses' professional code of conduct. For example:
- we believe a client is at serious risk of harm, either from themselves or others
- we suspect a child may be at risk of harm
- a client poses a serious risk of harm to others
- a client threatens or abuses our staff
- a client is deliberately misusing the service, which prevents the service from being delivered to others
- we receive a court order requiring us to divulge information
- we are passed information relating to an act of terrorism.
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