Live Chat

We know that sometimes it can be difficult to talk with someone face-to-face or over the phone about breast cancer. Live Chat is a private chat room where you can talk to others in a similar situation about the challenges you’re facing.

All our Live Chat sessions are overseen by an experienced moderator and a specialist nurse who are on hand to answer any questions you may have.

When can I use Live Chat?

Once you’ve registered, join us for the Live Chat session that is most suitable for you. You can even use Live Chat on your mobile phone or tablet. We run two Live Chat sessions each week. 

Secondary breast cancer Live Chat: Join us every Tuesday 8.30-9.30pm. This session is only open to people with a diagnosis of secondary breast cancer, which is when the cancer has spread to another part of the body.

General breast cancer Live Chat: Join us every Thursday 8.30pm – 9.30pm. This session is only open to people with a diagnosis of breast cancer.

If you don’t have a breast cancer diagnosis but are worried about an upcoming appointment with your doctor or a specialist clinic, please call our helpline or use our forums for support. 

How do I use Live Chat?

To use Live Chat you'll need to register with us first. 

  • Email your forum username and a password you'd like to use to moderator@breastcancercare.org.uk. If you are not a registered user of the forum but still wish to register for the Live Chat service, please send us a username and password you would like to use.
  • You will then be sent a confirmation email, usually within 2 working days.
  • Once you have received the confirmation email you can join a scheduled Live Chat session by clicking the 'Chat now' button in the top right hand corner of this page. 

If you're not sure which Live Chat session is right for you, have any questions or are experiencing any difficulties with Live Chat, please email moderator@breastcancercare.org.uk.

Please be aware that this email address is checked on weekdays between 9am - 5pm – any queries sent outside of this time will be answered during the next working day.

Please note – Live Chat sessions may be observed by Breast Cancer Care staff for training or technical reasons.

Fingers on laptop

Our Live Chat sessions take place every Tuesday and Thursday at 8.30pm - 9.30pm