Answering Helpline calls

In this technological age we live in, we need to contact many different organisations in our daily lives – phone companies, banks, GP practices, hospitals. And often when you phone an organisation, you never quite know who is going to be on the other end of the line or whether they will need to transfer you to someone else.

One of the things I like about the Breast Cancer Care Helpline is that when callers ring with a breast health concern or question they can talk to whoever answers the phone. We don’t need to transfer you to someone else. The person who answers the phone will either be an experienced nurse or one of our specially trained helpline workers with experience of breast cancer.

Our team includes sessional staff who may work in other areas when they are not on our Helpline. Our nurses may work in breast units, both NHS and private, GP surgeries and hospices for example. Our helpline workers may work in allied health professions such as counselling or have personal understanding of a breast cancer diagnosis and treatments.

We all come from a variety of different backgrounds and walks of life. And to ensure you receive the most up-to-date information, we may ask to put you on hold briefly. This is so we can share our different knowledge and skills and check into things further for you if necessary.

Calling a helpline, especially if you haven’t done so before, may be daunting. We are a confidential Helpline, where you can speak about any breast health or breast cancer concerns you may have. If you would like to read more about our Helpline, please click here.