Looking back at the Helpline in 2011

During 2011 our free and confidential Helpline answered 13,399 calls; 2.5% more calls were answered than in 2010.

Nearly 56% of our callers were aged between 40 and 69 years old, with 52% of email enquiries coming from that age group. 

The top five reasons why callers phone the Helpline:

• Caller's emotions
• Side effects/symptoms of treatment
• Breast awareness
• Hormone therapy
• Diagnostic procedure

Here are the top five of how people heard about the Helpline service:

• Called previously
• BCC publication
• BCC website
• Breast care nurse
• Other organisation

If you have any questions regarding breast cancer or breast health during 2012 phone our free confidential Helpline or send us an email query through our Ask the Nurse service.