We welcome all types of feedback. You can help us see where we are doing well or could do better. 

We promise to take your feedback seriously and deal with it confidentially and promptly.


We'll pass them on to staff and volunteers.


We'll pass on feedback, suggestions or comments to the relevant team. If you've said you'd like to hear back from us, we'll let you know we've received your feedback and tell you what action we're taking.


If you experience a problem with any aspect of our work and would like to let us know, please fill out the form below, or download the pdf, which has a freepost address. If you'd like to speak to someone about your concerns please call 0345 092 0800.

Give us feedback

We're always grateful to receive your feedback and we'll acknowledge receipt of any written or emailed complaint within five working days and normally respond to you within 20 working days.

If you don't feel we've resolved your complaint please contact us again. We'll acknowledge receipt of your complaint within five working days, review, investigate and normally respond to you within 20 working days.

Any unresolved complaints can be appealed and will be acknowledged within two working days and overseen by our Quality Coordinator. Our Chief Executive will normally respond to an appeal within 20 working days.

PDF icon Find out more about our feedback policy